ABOUT US
Transforming Customer Experience with the
Power of Cultural Intelligence.
We are a different kind of consultancy, guiding organizations to see the world through the eyes of their customers. By utilizing a mixture of tailored research methodologies to understand customer needs and behavior and uncover pain points along their journey and identify where cultural intelligence can elevate the experience. By integrating data-driven insights with customer experience strategy, we make targeted recommendations that drive loyalty, trust and global success.
KEYNOTES & SPEAKING ENGAGEMENTS
Inspire, Educate, & Transform How You Think About Customer Experience.
Looking for an engaging speaker to challenge conventional thinking and spark innovation in customer experience? Through high-impact keynotes and executive presentations, we explore how businesses can redefine CX through research, cultural intelligence, and strategic insights. Whether it’s a leadership summit, an industry conference, or an internal team event, we bring fresh perspectives that lead to actionable change.
OUR SERVICES
Helping Businesses Connect, Engage and Grow.
BENEFITS
Your Business Deserves Results
The main reasons why most businesses fail or are not as profitable as they could be stem from a lack of understanding of how their customers and employees think, what they want, and how they communicate. (ICQ Global)
30%
Increase in Revenue Growth
Organizations with high cultural intelligence outperform competitors by 30% in revenue growth.
82%
Increase in Satisfaction
Hotels, for example, that implement cultural intelligence training for staff report an 82% increase in guest satisfaction, particularly among international travelers.
2X
More Effective Decision Making
Companies that integrate qualitative & quantitative research into their CX strategy make decisions that are twice as effective in improving customer satisfaction and retention.
LEARNING LAB
Welcome to the Learning Lab.
A resource hub designed to help you explore the intersection of customer experience, cultural intelligence, and research-driven insights. Whether you’re looking for expert guidance, industry trends, or hands-on tools to enhance your CX strategy, the Learning Lab will provide actionable knowledge and practical resources to elevate your business.
Insights & Articles
Expert perspectives on CX strategy, research, and cultural intelligence.
Research & Reports
Deep dives into industry trends and customer behavior.
Tools & Templates
Free resources to enhance your customer experience efforts.
Mini-Courses & Webinars
Bite-sized learning to sharpen your CX skills.
WHAT OUR CLIENTS SAY
"Kelly’s address to marketing leadership on understanding cultural dynamics helped raise my awareness of key differences in various countries and how to put myself in others’ shoes. As a visual learner, the country mapping and dimensions she discusses were very impactful and memorable. Kelly’s presentation style is classy, informative, and humorous. She has a calm about her that makes learning the material easy. The approach she shares encourages fresh, open-minded thinking altogether."
- Chad Gabriel, Sr. Director, Brand Communications & Corporate Reputation, BDO USA
"Kelly helped our team recognize the value of cultural intelligence, giving us ways to acknowledge and benefit from diverse perspectives. This led to stringer collaboration, better service for our stakeholders, and a deeper understanding of how empathy strengthens relationships."
Tom Furnani, Managing Principal, BDO USA
"Kelly developed for all the Sales Team multiple strategic tools which clearly helped us to transform and deepen engagement, as well as increase win rates. Kelly represented a great asset for our team and her tools are still extremely useful to achieve the best results."
Martina Casano, Regional Sales Manager Asia Pacific, Haworth AP